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Hi Jerry, Yes I tried that but got the same result. Even when setup as a route and detination code, as soon as it gets to the pause it terminates the call. Really confuses me on this one. I wondered if there was a timer issue but can't seem to see anything that relates to pause. Is it...

Thanks for the reply, I have tried several pauses with same result. It never gets to the point of prompting as the call disconnects on the first pause. I think the problem is that the system doesn't like the pause although I'm not sure why. Any thoughts? Flctech

Hi Fireeater, Yes it will transfer manually but I hear the LD code prompt and then enter the code so I don't think it is a transfer restriction by the carrier. Just to get to the bottom of the problem, I setup a call forward to a local number and added the pause after the local 10 digits and...

I don't see a problem with digit length although I see your reasoning. I have digit length set to 11 for direct dialed LD calls. What really has me stumped is the disconnect when it reaches the pause. It treats it almost like a restriction filter would, however there are no restrictions set...

Thanks cook1092 for the reply. Actually it does work on PRI. I have another client with the same configuration and it will accept a pause. I am aware that LINK will not work on a PRI (F78). Having tested this a little further, it would seem that the culprit is the pause. It does put a space...

I would appreciate any assistance on this. I have a MICS 6.1xc with PRI. My client wants to forward an extension to their cell number which is long distance from the office. They are using LD codes and the problem is adding the LD code to the forward number string. I enter Feature 4, Route...

That makes sense but I can't find the required info for the required key. Do you know the part number for the key I require? Any info would be helpfull. Thanks. FLCTech

I am having trouble upgrading a NAM 4.1.05 with Access 6.02G to 4.1.05 Access 6.02H The upgrade is required because of misdirects on calls to the AA going to individual mailboxes. This is a Centralized system on two MICS 6.1's Here's my problem... When I boot up the NAM with the boot disk...

Still having problems on this. When I perform the upgrade, I get 8 descending beeps which indicates that "Invalid or no Norstar Voice Mail 4.0 Security Key Code entered." The key is in the system and if I try to enter it again, it says "Identical Key" Any thoughts? FLCTech

DTONE, Did you ever find the solution to this? I am having the same problem upgrading to 62H. Thanks, FLCTech

Gecko202002 and Jerryreeve, Thank you for your replies, How would I go about just upgrading the Access version? I've downloaded the full version but didn't see an upgrade for just the Access 6.02H. Is this an option promted during the upgrade or do I have the wrong patch? Appreciate your...

gecko202002, Nortel's site has NVM 4.1.05 with Access 6.02H (374mb) and the 4.1.05 upgrade 1033kb. Is there a way to determine what Access version the NAM has and is the upgrade all that is required? or do I need to reinstall the software using the version with Access 6.02H? I don't see a...

Thanks Hawks, I was aware of that however seeing as I was going to eliminate the VMail I didn't think it mattered that it was 4.0. I was really just interested in using the NAM for a Stand Alone Prelude and I know that this cabinet should suffice. I just wasn't sure if I could basically...

I have a client that wants to add a Prelude ACD to their existing MICS 6.1/CP 150 system. The question is, can I take and existing NAM 4.0 cabinet, wipe it clean and then install the Prelude 3.6 ACD software to make it a stand alone ACD? If so how would I proceed? Thanks in advance. FLCTech

Gecko202002, I'm sorry you're having the same problem however I'm glad to see that it's not just me. I have spent several weeks looking into this one and no one seems to have an answer. I've been looking at this from the Redirect DN angle. If we turn the Redirect DN off the problem does...

Thanks for the response. Is it possible to obtain a reference list of event messages such as this? Thanks in advance.

I have a 6.1 MICS with Analog lines and Call Pilot 100. Over the past few days the system has reset itself for no apparent reason. Prior to the restart the Test Log shows EVT:137 S8, I can't find this in the manual. Does anyone know what this EVT:137 Message is? Also, as I cannot find this...

Tom215, Thanks for your reply. These two systems are connected via TIE cable using a second PRI card at each site (They are across the street from each other) In order to provide the ability to reach callers in each site by dialing their ext is to align their DN with target lines that match...

I seem to get random mailboxes. Each DN has a target line assigned to ring only on the set and matches the DN exactly. eg ext 5756 has target line 234 with REC digits of 5756. I suspect that the Redirect DN function in the mail is routing outside calls directly to mailboxes for some unknown...

I have networked two MICS's 6.1xc and a NAM 4.1 used as Centralized Mail. My problem is that some calls to main Target Lines that should be answered by AA are going directly into mailboxes. I read that this problem on a non-centalized mail system can be resolved by changing the Redirect DN to...