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  1. Sruiz39

    MAX MTE

    Thanks alot. I was specifically attempting to change Agent Priority. My management was asking for doc's containing info that I could actually make this change. Again, thanks for your help!!
  2. Sruiz39

    MAX MTE

    I am looking for some documentation on what kinds of changes I can make to ACD agents using the MTE. I can see using Configuration Control that soe basic settings can be changed, but I would like to be able to access a tech document. Thanks!

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