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  1. samthedog99

    Merlin Legend--moved phone to new port--not dialing out

    I moved a phone to a new digital port on a tdl-12 module. Now, when the user presses 9 to get an outside line, and then two more numbers, the call is denied. Doesn't the station programming follow the phone when it is renumbered on it's new port? Thanks
  2. samthedog99

    Merlin Legend PRI call routing issue

    Good day. I have a customer that has a R6 Legend and they just changed their ATT PRI circuit. Their main listed number rings into the console, but now instead of showing caller ID, it shows "DID?" I checked the dial plan routing: A Entry Number: 0 1 2 3...
  3. samthedog99

    Merlin Legend R5 -- MLM 007 -- Call routing

    TTT, I used your suggestion to make the mailbox for 100 an auto attendant mailbox. Easy fix, works like a charm. Thanks for the help. mto
  4. samthedog99

    Merlin Legend R5 -- MLM 007 -- Call routing

    I think there are both CO lines and PRI. So, If I have the overflow to 770, will the system automatically play the day AA, ext 198? Thanks.
  5. samthedog99

    Merlin Legend R5 -- MLM 007 -- Call routing

    I have a call flow/routing issue I'm trying to fix: We have 2 consoles: ext's 100 and 104 (primary cover for 100 after 3 rings) right now we have the incoming calls ringing at 100 for 3 rings then both 100 and 104 for 3 rings. Then the call goes to 100's voicemail box, which we don't want...

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