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Symposium abandoned call data question
In Symposium, when I look on the 'CDN (route point) statistics' report, calls offered/answered is straight forward, but what is the fundamental difference between 'terminated' and 'abandoned' and Most Importantly, is there a report I can run that shows how long a call waited in the queue before...- twinkly
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
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Symposium Call Centre - Abandoned call data question
In Symposium, when I look on the 'CDN (route point) statistics' report, calls offered/answered is straight forward, but what is the fundamental difference between 'terminated' and 'abandoned' and Most Importantly, is there a report I can run that shows how long a call waited in the queue before...- twinkly
- Thread
- Replies: 1
- Forum: Nortel: Business Communications Manager BCM
