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MagnaRGP, As much as I would LOVE to sit here and argue with you on an internet forum to prove who is cooler, I have to save my time to read through some spam mail so I'll have to pass. However, I would like to clear up something you must have taken wrong. Nobody has EVER demanded anything...

By junk I mean it's a product we legitimately purchased and had installed by an authorized Nortel vendor who now we cannot reach. The RCC apparently won't work due to faulty software from Nortel so it needs patched. On top of that Nortel won't even talk to us if we PAY them to get this...

Also forgot to mention our CD is rev 3.1 I can't get the software from Nortel's site because under software it says: "There are either no software downloads available or you are not entitled to view them. Please make sure you are logged in." I registered as a guest but still nothing there. I...

Here's our system info below. The call center platform version looks to be dated from 2005. We're trying to find a source for the latest version now online, is that the only thing we need to update? Or do you recommend other updates? Thanks again for your time. Administration v 2.2.116...

I really appreciate your time in helping here. Tomorrow when I get into the office I will verify the software version (3.X I believe) and try to find the latest patch for it as I have no doubt it's behind. I didn't try to do this because I figured I would have no way of getting the patch...

Sorry I may have not been clear in my answer. The logs were never attempted to be downloaded until recently and they would not download. So it has never worked in the sense we were able to get the call center call logs. Even if we could get them raw and have the programmers build reporting...

The Call Center call logs have never been downloaded to the host machine. The system was installed in May 07 by a guy that basically is unreachable now and I'm told the system was probably used. It's a reputable company who just trusted the wrong guy.

Everything seems to be set up properly and the test config passes... but when we try to go to localhost/rcc and then "call center connection" it sits there at 4% from the very start and goes nowhere. We've let it run for days from both the local machine and a network machine. For some reason...