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Great I think it is all working now :) Thanks for you help. One last question and I will be done for a while. Is there a way to make the phone not ring before the AA takes the call. Right now the phone rings once then the AA picks up does its thing then the phones ring again. Can I make it so...

Thanks Dexman I will check into it. Another question. The phone system had 4 lines coming in but we turned two off. How do I reclaim the buttons those lines used so I can use them for other features. Now if I do a Feature 00 it lights up the 4 buttons that have/had lines associated with them...

Thanks Dexman. I saw the sticker but did not know if it was a software type thing that could have been updated or something... I will check into getting a newer box. Can I just plug in an R7 module into the rest of my older system or will everything need to be updated? So I did all the above...

That was it! Thanks again TouchToneTommy

I must have an older system then that then. That option is not available on my system. Is there another way to do it? also is there a way to tell what release I have?

I did all the first part but I can not figure out how to set ext 72 to use the mail box of ext. 10. I thought I had done that before but can not find the option. can you let me know where to change that?

I have an avaya phone system and when we first moved into the building ext 10 had its message light lit up even though ext. 10 did not have any messages. I did a google search and found that there was a default mail box at ext.xxx. I logged into that mail box and there was old messages. deleted...

Thank you TouchtoneTommy. I had at one point had ext 10 in HG7 but I had taken it out already. I guess the changes did not take effect right away or something. What I did not have set up right was the group call Distrib #206. I had set up the lines in group 1 rather then 7...changed that and it...

Hello. I just bought a building with an older Avaya phone system in it. I dont know much about these systems and the local phone guy did not seem to know anything either. I downloaded the manual and got the system to do some of the things I wanted it to do which is more then the local phone...