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Setting up thresholds for "NR Reason" in "Agent Display" view
Hi, guys. In the Helpdesk Callcenter I currently work at, they pretty much have a mess with the "Agent Display" real time view. I have been correcting them, and I have set up different values for different "In call status". My problem is the following, in this call center we have added...- ozangelus
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- Replies: 0
- Forum: Nortel: Symposium call center solutions
