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  • Users: waio1
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  1. waio1

    hunt groups

    I have a hunt group withc a pldn at the moment which goes to 3 phones in linear mode. What they want to do now is put call forward on at the end of each day to a mobile number. Please could somebody shed any light on this situation and if its even possible.
  2. waio1

    Avaya Aura Orchestration Designer

    Hello I have a script within contact centre 6.3 that collects digits ie. press 1 for orders or 2 for queries then which ever one is selected it routes to the correct cdn. I want to be able to ask the customer to enter their account number after they have pressed 1 or 2 before it routes off. Is...
  3. waio1

    Avaya Aura Orchestration Designer

    Hi There Can someone please help me with a little issue. I need to be able to collect digits from the customer, ie a/c no. but am not sure how to go about this within a script. Any help would be much appreciated.
  4. waio1

    Avaya Aura Orchestration Designer

    Hi Can anyone help me regarding writing a script in orchestration designer. I need to write a script to collect the customers a/c number. Any Help would be much appreciated.
  5. waio1

    Scripting AvayaAura_CCMA 6

    Hi Can anyone help me regarding writing a script as I am completely new to this. I need to write a script to ask the customer to enter their a/c number first of all once connected. Any Help would be much appreciated.

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