For those who read these for technical infomation, allow me to explain these parameters. These are from a Lucent switch. Lucent CBX500 as an example. This is the way it does traffic shaping:
CIR= green traffic -gauranteed
Bc= amber traffic -Over CIR, under Be
Be= red traffic - Over CIR, Over Bc...
Have you asked the Frame Relay provider what the route mileage is from your premise to the access switch? Many times this will be extended if the closest access switch is at full capacity. I have seen customers that have been long hauled 3000 miles to go from one location in NY to another...
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