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Combine duplicates in CMS
Have also tried making a copy of Historical>Agent>Group Summary Monthly and adding a Split/Skill input, but it doesn't do anything other then let you add the skill. It will still show all hunt group calls.- Nij2006
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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Combine duplicates in CMS
I am trying to edit a copy of report monthly. Original report is under historical>splity/skill>report monthly. We have recently added a location into our PBX to help with remote users. However with the hybrid users if they do half work at home and half work in the office it shows data for them...- Nij2006
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
