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  1. drewbarclay

    transfer path id acd call mitel 3300

    picture of the fix attached to :) http://imgbin.org/images/10017.JPG
  2. drewbarclay

    transfer path id acd call mitel 3300

    This is now working via the desktop manager contact centre client, but had to enable: "Display Intelligent Queue licesed options (ANI/DNIS and collect caller entered digits) on the soft phone pop up" via the CCM Server software within the screen pop settings
  3. drewbarclay

    transfer path id acd call mitel 3300

    Is anything required in COS to do this ? Have tried on the software client and loose the path ID when transfered to another ACD agent. I have been told by mitel that it is possible but have not been told how!
  4. drewbarclay

    transfer path id acd call mitel 3300

    kwbMitel - Would this also apply if we use the desktop manager contact centre client ?
  5. drewbarclay

    transfer path id acd call mitel 3300

    Thanks for the quick reply, will take a look!!!
  6. drewbarclay

    transfer path id acd call mitel 3300

    Is it possible to transfer a "path ID" from one ACD user to another ACD user on a mitel 3300. Anything in COS that i need to look at ? Currently a path ID displays for the first user but when they transfer the call, the path ID is lost. I really need the path ID to stay with the call if...

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