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Battling Crosstalk for Months with Avaya still no resolve
CM Version is 5.0.11 Sp4.03 Now I am getting reports that when a person is put on hold they can hear crosstalk which is different from what was previously experienced as the end user only could hear it prior and not the calling party.- marcion
- Post #8
- Forum: Avaya: CM/Aura (Definity)
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Battling Crosstalk for Months with Avaya still no resolve
IVR is connected to the PBX using an AES server and Lineside T's assigned to virtual agents logged into virtual stations. There are inbound lines at both locations Just to give an update I moved 1 trunk group that was servicing our building that takes calls with no IVR in front of it to a...- marcion
- Post #6
- Forum: Avaya: CM/Aura (Definity)
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Battling Crosstalk for Months with Avaya still no resolve
Just to add Phones - 607a1 Call Master V- marcion
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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Battling Crosstalk for Months with Avaya still no resolve
I have end users reporting cross talk on about 10 out of 100 calls daily and sporatically.Typically happens more during peak hours. We were getting cross talk on about 5 out of 10 calls, but we were able to do some testing with avaya and narrow it down to a medpro sitting in a bad slot on a...- marcion
- Thread
- Replies: 8
- Forum: Avaya: CM/Aura (Definity)
