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IVR conversant + PBX Definity + CTI Avaya
Thank FoneFune! but perhaps i have not been clear... I want that in a point of my tree, if the customer selects 1 (for example) it transfer the call to number 6498 (VDN in PBX, in order to speak with an operator). Answere: 1) which function I must use in Avaya IVR designer ? 2) I must make...- 629724
- Post #12
- Forum: Avaya: CM/Aura (Definity)
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Getting ANI and DNIS (or VDN) on Conversant IVR
Hi! I have a similar problem. Can you help us ? What is Converse-On vector step? thanks Manuel- 629724
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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IVR conversant + PBX Definity + CTI Avaya
Hi all ! I have a similar problem of Davide3107. I have created a IVR Tree with include a Transfer call to a number or VDN, (with the Transfer Call node). In simulation of IVR Designer the tranfer call go but no on the IVR Station! Should I set up some parameters in Avaya Response Administration...- 629724
- Post #9
- Forum: Avaya: CM/Aura (Definity)
