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Have not been in work for over a week now. I got a nasty cold and chest infection. The sound thing is still an issue at work though because my husband who works with me has been noticing it too. I use a two sided headset and that does help a bit but not much because the volume is very faint. I'm...

The volume was okay with the previous abaya phones we had. I'm not sure what you mean by "on the trunk". I'm just getting my head round these terms. I'm a customer advisor. I posted because it's annoying my colleagues and I but work have no clue how to resolve the issue.

I have been using new Avaya phones in our call centre recently and have found that almost every call we take is on full volume, yet still sounds faint. Everyone is commenting o how frustrating it is. I am a newbie and not really that tech savvy. So far all I have gleaned from looking for...