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We have an account with eFax for a few of our employees and since July 18th we have had problems receiving eFax emails. The Brightmail server at our location is deleting the message due to 'malformed MIME'. I have gotten the logs from eFax and my server team and I am trying to determine if the...

I have an Avaya S8710 running 4.0 software and an Intuity Audix LX. We are using Message Manager and have found that the caller ID does not follow through to Message Manager. I know Caller ID was a 'green feature' from Avaya with Intuity Audix, but is it the same with the LX? Is there...

Well, it was finally resolved. The PBX was fine, the Provider was not sending the right info for connected calls. Basically they were not sending the 1's and 0's correctly as well as not providing disconnect and answer supervision so the PBX could not decifer the info correctly. Thank you all...

The trunk group is the same trunk group we just changed where the cable plugged into. We can not do a list trace because the switch release does not have that feature available, UNFORTUNATELY. Any other ideas?

We are working with a Definity G3si V6 (it's old I know), but we recently changed service providers for our CO lines and our Tie T1 line. The new provider copied the configuration of the T1 from the old provider and we are able to make outbound calls on the T1 with no problems except for the...