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Hi You can try modifying the script so that after number of ring if agent does not answer then send the call back to the queue or to voice mail. As for the NOT READY state, is your script sending any sort of signal that will either put the phone on NOT READY STATE? I think something is being...

Hi Ensure that your Telco allows Caller ID. Then Find out the number of digit you are allow to send out. Under CME Configuration, Make sure dialplan is configured properly telephony-service dialplan-pattern 1 xxxxxxxx... extension-length 4 Where X is your number that you want to show...

Hi This link will show you how to integrate CallManager with active Directory LDAP or Netscape LDAP directory. HOpe this help http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094493.shtml Khan

I know the following software will allow you to record voice from IP Phone. It works like a IP Phone services. So if you want to record it, go to the IP phone Service and select teh service. http://www.convergedsoftware.com/products.jsp It comes with Free Trial. Khan

Hi As far as i am aware, you can not convert a subscriber to publisher without reinstalling it. There is only 1 publisher in a cluster and unlike Windows, Subscriber can not be promoted to publisher job. However, you can re-install it and try to backup Publisher database if resources on both...

Hello You need to ensure that you have proper ports open through firewall for VoIP to work. There are some single port as well as range of port. Now if you dont open the proper range then it is possible that connection that are using port from out of range will be dropped Below is a link...