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  • Users: jimmygarlando
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  1. jimmygarlando

    Avaya 9.1 CRM integration

    I have spoken with a few engineers regarding what licences are required on the Avaya IP Office R9.1 for the CRM system Act and the add on 'Dial-It' ( http://www.actaddons.com/products/2005/crm_dialit.asp ) to work and I am getting conflicting information. Please could someone confirm if the CTI...
  2. jimmygarlando

    Failover going straight to voivcemail

    Hi, I am using embedded voicemail. I have set up a huntgroup which has an overflow to a user, as I want all voicemail to go to that users mailbox. The issue is that it rings the users extension before it goes to the voicemail. I was thinking I could create another user with a forward to a...
  3. jimmygarlando

    Avaya IP Office ISDN diallers

    Hi, we looked at IPOCC and ACCS but its over kill and far too expensive for what they are trying to achieve. Thanks anyway, Low cost Avaya supplier. http://www.avayaipoffice.co.uk
  4. jimmygarlando

    Avaya IP Office ISDN diallers

    Hi, Please could someone recommend a dialler which works well with ISDN and the IP Office. We have used an dialler from an American company in the past which was abit clunky and did not work aswel as we hoped. The customer simply needs to upload an excel spreadsheet to their software and then...

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