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  1. ChrisLynch

    Will somw one share a Focus Admin/User/Installation guide with me?

    need some very specific and deatailed technical inforamtion" There are probably a hundred technical manuals available... need to be slightly more specific ???
  2. ChrisLynch

    Nice Error Messages

    The technical documentation should have been supplied with the kit... i believe this comes in both hard and soft copy format. I would assume that your IT support staff would have been handed this documentation, whereas you may only have been given the "User" manuals. That said, they might all...
  3. ChrisLynch

    Nice Error Messages

    They can be found in one of the appendices of your technical documentation. Chris.
  4. ChrisLynch

    Profile won't update, view channels won't update after new config

    Hey, Just read an internal memo sent round regarding NICE 8.5, apparently you need to install service pack 30b which solves issues such as users not updating. There is then a hotfix ontop of this that solves the problem where changes do not update under the admin user. HTH. Chris.
  5. ChrisLynch

    Printing Evaluation Forms

    Hmm... I assume the question numbers all match the appropriate labels and notes, comments, coaching fields etc ? Other than that, I have no idea. Sorry :-( Chris.
  6. ChrisLynch

    Printing Evaluation Forms

    Maarten, Have you checked the tab order on the forms ? Chris.
  7. ChrisLynch

    Avaya DS1 record delay

    Can't say for certain what the delay will be. I don't think the purpose of this system will change the delay either - it's the service observe function that causes the delay. Though I don't know exactly WHY this delay is apparent, I have a feeling it's to do with the time taken from when...
  8. ChrisLynch

    Avaya DS1 record delay

    Hi, Yes there is a delay. It can vary though, sometimes it's only 1/2 seconds, sometimes it's less, but then sometimes it's up to 10 seconds. You will probably agree that this can be problematic. Note that this will only occur when using a Seperate "QA" system, such as Nice...
  9. ChrisLynch

    Low Play Back Volume

    I'm assuming that you are using total recording (i.e. hard wired to the extension) on this logger... Just a thought, and I know it's REALLY simple, but have you checked the recording level of the channel? It's entirely possible that someone has inadvertently reduced the recording volume. Chris.
  10. ChrisLynch

    Query without NT Admin privileges

    Does it work if they are played via extension, rather than LAN ?
  11. ChrisLynch

    NICE and Nortel Symposium

    Hi, No problem, glad to be of assistance. As for the locked recordings, this happens when your schedules are set to record very specific calls only - or long calls. The way NICE Universe works (usually) is that it "Service Observes" an agent and starts recording the call, BUT if the...
  12. ChrisLynch

    Nice Query columns not found

    Check what the username is on the SQL connection to the CLS server - if you have installed the software using an admin login, you'll probably find that the SQL username is invalid. To test this, modify the SQL connection to use username "sa" and a blank password. Let me know if it...
  13. ChrisLynch

    NICE and Nortel Symposium

    Hi, Can you confirm if you are using Total Recording, or NICE Universe - for selective recording only ? We have had issues similar to this on our NICE Universe kit, usually it is because NICE is attempting to record too many calls simultaneously - resulting in there being either no Screen...
  14. ChrisLynch

    NICE WEB Universe

    Hmmm... i think it might be possible to do this, but it's probably going to be kinda annoying.... It IS possible to use NICE Universe to connect to various different CLS' - all you do is setup a connection to each CLS with a differently named SQL connection, easily done from the ODBC / Data...
  15. ChrisLynch

    Date & Time on 8410D

    Just one phone, but if it can't be done it can't be done... Cheers guys.
  16. ChrisLynch

    Date & Time on 8410D

    Guys, Quick question, how do you permanently display date & time on an 8410D handset? Can this be set-up from the handset, or does it have to be done from the switch? FYI Definity G3r v9. Thanks, Chris.
  17. ChrisLynch

    Call Recording - Remote User at Home

    No problem. Regards, Chris Lynch mailto:chris@chrislynch.net
  18. ChrisLynch

    Call Recording - Remote User at Home

    ...to find out - let me make sure i fully understand this first though: Calls come to your ACD Call is routed to an extension (with Total Recording) ** Home user is conferenced into the call Where I have put the ** - this is where I am unsure, I can see 2 possible options. a) You have 'live'...
  19. ChrisLynch

    Call Recording - Remote User at Home

    Toni, Hi - It's pretty simple to set-up, say for example you have a 30 channel trunk logger and you know that there wont be any more than 30 concurrent calls to off site users... All you would have to do is route and OUTGOING calls from the extensions in your office/centre over the...
  20. ChrisLynch

    Call Recording - Remote User at Home

    Hi Toni, We currently have a solution in place that records calls for off site users... We have a 30 channel trunk logger which is used to record calls off site - the way it works is that the call is sent to the agent's extension and when the extension is picked up there isa piece of CTI...

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