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We have a customer that only sees the name, on inbound calls that flow through a VDN and then a Vector. Is there a way to change this so they can see Name and Phone number?

We have multiple sites working fine, but a new site added, all of their phones will not light MWI lamp when a message is left. If we log an extension from the troubled site in at a site that has no issues, the lamp lights. If we log an extension at the troubled site that is used at a working...

Is there a way to disable team buttons from calling themselves. Such as, we build a phone with a team button, and when you press it, it dials itself back and all other phones with that team button. The issue is, if the phone rings, and 3 people answer it......the first one get the actual call...

We have a customer that is reporting dropped calls and their phones are displaying "routing..." where the ANI would be. And ideas.

We have a customer that was on CM6.2 and had multiple stations that had Restricted CPN as they didn't want their numbers shown when they made outbound calls. After the CM6.3 upgrade, these folks no longer could hit their message button to route to Voicemail. The only work around that can be...

We are installation AES 6.3.1 in redhat 5. It is asking us for the root pw, root01 is not working. Any other suggestions?

I was wondering if anyone can help, we were able to log into the AACC WebAdmin tool to run reports, and see our partitioned CDNs and report on them. One day it stopped working. We can have access to a partial list now. The customer did not make any changes, nor did we. What could have changed?

We have a customer that has a vm in their box that says: One message sent by you has been returned by recipients. Any idea how this can happen?

Any suggestions on how to get this to work? We modified the 46XX file, please see below, SET SIPDOMAIN [we put the domain here] SET SIPPORT 5061 SET SIP_CONTROLLER_LIST 10.60.189.21:5061;transport=tls,10.60.189.22:5061;transport=tls SET SIP_PORT_SECURE 5061 SET SNTPSRVR 159.247.200.65 SET...

Does anyone know anything about running an Investigations Report on a CMS server? How does one do this? On the Linux side? I did not see an option on the CMSSVC.

here's another thought, is there a buffer within the unit itself that resets if it reaches a certain threshold? the poor voice quality can be best described (at least from what I hear) is a mechanically tone......similar to an IVR dialing an ext). the 1 way audio outage only happens on the new...

shuffling where?

That is what we think. Prognosis shows it having up to 85% packet loss. After another day of troubleshooting, we have found that this happens approx 10 minutes and it affects only one way traffic. Meaning, anyone hanging off of the new gateway will receive the 5 second interruption every...

Thank you both for the info, yes we have Deskphone H.323 6.4.0.14, so basically it is a no go on the downgrade. We are experiencing jitter and static. Without bringing in the network teams right now, we wanted to test that out. What are either of your thoughts on needing to upgrade the main...

Is there a way to downgrade firmware on a 9611? We are dealing with an issue and wanted to see if that resolved it. The issue we are getting reports of jitter/static even though the network assessment passed.: CM 6.2 Gateway 6.3 9611 6.4 Thank you!

Yes, that is the IP phone. We are not sure if it is set somewhere on the station form in the switch?

Would anyone happen to know how to get the 9408 out of split screen mode? We have 11 digit telephone extensions and the screen is cutting off the last digit and we are thinking that if we take it out of split screen the entire number will show.

We have an Enterprise CM with multiple customers in using it. Sys Mgr and Session Mgr and CM are using SIP. We have a new customer that we are bringing online and we have not programmed the DIDs into Session Mgr yet as their numbers have not ported to SIP. However, other customers on the...

Ok, Thanks! I now see stats!!!! How would I do this for multiple days?

I am new to CMS, and need to run some reports against specific VDNs. Basically all I need is to report how many calls flowed into each VDN by hour of any given day. How do I do this?