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CC6 Script - Nortel Contact Centre
Does anyone have any ideas on how I can go about scripting a call route so that I offer percentage call distribution out to two external telephone numbers. Example. Call comes into IVR offering 6 options. Option 1 needs to route through to either supplier 1 or supplier 2 depending on the PCD...- ArvalTech
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
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NES CC 6.0
Hi Colin, Did you use exactly the same TN \ DN number. If so in the past I have found that after entering the details back into the database on the CCT you will need to complete a restart of the services. Let me know if you need more info. Regards Jason- ArvalTech
- Post #3
- Forum: Nortel: Symposium call center solutions
