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CM to MM ANI Problem using SIP
the agent ID is a DID so is in the table. if the agent calls the mm box x18600 directly then we get the "please leave a msg". if the agent calls vdn x13442 then he gets prompted with the "welcome" aa. this occurs when the vector behind x13442 does a route to x18600 w/ cov y. if i change the...- piklz78
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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CM to MM ANI Problem using SIP
can you give me a little more detail on what you did? we have this issue as well. it happens when an agent calls a vdn/vector that has a route to step that points to a vm extension. if you log the agent out of the phone, it works fine. if the agent is logged in, we get the standard AA welcome...- piklz78
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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CentreVu Supervisor V.11 error
i've never actually done this, but i hope this site helps you. i would be curious to know if it does as i have heard this is one of the more common CMS errors...- piklz78
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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Auto-Logoff of Agents?
i do not know of a way to have them logged out automatically, but i can give you 2 suggestions. the first is to setup a RONA vector in ASA. it won't log the people out, but at least it puts them at unavailable if there phone is unanswered on an ACD call... if you have the hours of operation...- piklz78
- Post #22
- Forum: Avaya: CM/Aura (Definity)
