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I dont't know yet, but we're going to find out tomorrow! We'll be trying the OptiPoint 400 by Siemens... I'll keep you posted... D :-) naldus D [sadeyes] naldussss

That's right! If you issue a converse-on command the PABX keeps control of the call. The call routes into the IVR and as soon as you customer is done with the balance-checking and wants to speak to a representative you can issue a command on the IVR the send the call back to the PABX. It goes...

If the call is routed to the station by a queue to step in the vector you can set the Redirect On No Answer (RONA) on the hunt group form to go back to the VDN it came from or just to the queue itself (by not filling in the vdn number and just set the ring time. That's the only way I'm afraid...

To my best knowledge it's not possible to send out an extra number or character unless your service provider supports this. And up untill now I've never heard of anything like this. It think the best way to solve this issue is to route EC500 calls over a seperate trunk and ask your service...

To my best knwoledge this is not possible without action required from the caller. The only way I can think of is to create some sort of vector for the reception in which the caller can choose to be transferred to an extension he or to leave a voicemail at the reception. But then again the...