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- Users: endyphonegal
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Incoming Call not following ICR and going to voicemail
Hairless - What do you mean by the switch? Amriddle - I simplified the programming for the post -----I programmed the ICR to go to a hunt group. The hunt group overflows to another hunt group with one member, a phantom extension. Using a shortcode, the phantom extension is uncondtionally...- endyphonegal
- Post #4
- Forum: Avaya: IP Office
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Incoming Call not following ICR and going to voicemail
I have an ip500 v2 with R8 and embedded voicemail. The incoming call route is set to go to a hunt group then overflows to AA. Occasionally the incloming call goes directly to voicemail, never goes to hunt group or AA. Any ideas what is causing this? Thanks!- endyphonegal
- Thread
- Replies: 4
- Forum: Avaya: IP Office
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Change Mailbox on Vodavi StarPlus Sts System
It worked! Thanks for your help!- endyphonegal
- Post #3
- Forum: Vodavi Technology: STARPLUS systems
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Change Mailbox on Vodavi StarPlus Sts System
Trying to change the mailbox number that is assigned to an extension. Currently ext 235 has mailbox 000 assigned to it. I've gone into hyperterminal programming and changed the mailbox number to 114, saved it. But when I go to the phone, it still goes to mailbox 000. Is there something else...- endyphonegal
- Thread
- Replies: 2
- Forum: Vodavi Technology: STARPLUS systems
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Add lines to Vodavi StarPlus STS System
I put the line in line group 1 but when I hit 9 for an outgoing call it doesn't grab the line. Is there another step I need to do?- endyphonegal
- Post #3
- Forum: Vodavi Technology: STARPLUS systems
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Add lines to Vodavi StarPlus STS System
On a Vodavi STarPlus STS System, how do you add new phone lines to a line pool and to the phone? I have been all through the programming manual and can't find it. Thanks!- endyphonegal
- Thread
- Replies: 3
- Forum: Vodavi Technology: STARPLUS systems
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3rd Party Software for CDR BCM400
Any recommendations for a 3rd party software that integrates with CDR reports?- endyphonegal
- Thread
- Replies: 3
- Forum: Nortel: Business Communications Manager BCM
