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There´s a BCM 200 version 3.7, configure to send by FTP protocol all the CDR capture to a Server FTP. It´s configured to send the CDR every day, but for some reason the BCM don't send the last 3 day ago. It´s a way to looking for the CDR . . .¿??

There's an Auto-Attendant on a BCM 4.0. The call is answer by the Auto-attendant, user dial "0" to comunicate with the Operator (6000), If the Attendat Extension is not answer the call must be transfered to another extension (6001). but that's never happen . . . DN 6000 has the FWD no Answer...

I Found a mistake in the Route Pattern configured for the Branch Office Initially: 90[67]XXXXXX Finally: 90[67]x and the problem was solved. The transfer is working fine, after dialed the last digit for the extension we want to make the transfer, the transfer is maked it quickly.

We are experiencing a problem with phones in a Branch Office, We have a Call Manager version 4.0 in the Main Office. When a user of The Branch Office tries to make a internal transfer, experience a Delay. Example. phone 9070 has a call and make a transfer with the phone 9064, after confirm the...

Music on Hold is active for internal calls, but is not working for call to PSTN, example when i call from extension 7202 to a cellphone, the cellphone never hears the music on Hold. I make all the procedure, create the MRG's, MOH Source is fine, MOH Server Configuration is fine, MRGL List...

Sorry . I did not mention the voicemail . . Unity. We have one Router 3845 (dsp farm),one Switch 6509 (voice E1), CUCM 7.0 and Unity. Can you explain me the process to make the auto attendant in the Unity System. Thanks for your help . . .

Is the first time i´m going to work with a CUCM 7.0, I take a course for CUCM. The requirement is to have a Auto Attendant, for incoming calls. Router 3845 will be a dsp farm, Switch 6509 will receive a 8 ports voice E1 and a CUCM 7.0 (publisher and subscriber). I known that the router 3845...