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  1. Slashio

    Application by agent

    Hi All, I'm looking for how to get the "Application by agent" report, as the report "Skillset by agent" I do not see the possibility of this report or others in the performance agent. CCMA_6.0_SU_08 4/27/2010 0:43:25 AM CCMA_6.0_SUS_0801 4/27/2010 0:52:23 AM Thank you for your help Regards...
  2. Slashio

    which modifies the skillsets

    Hi, I use CCM V6. I have multi-users (multiple login) is there a way to know who has made changes to the skillsets of agents? thank you for your help Regards, Slashio

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