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  1. WhiteRob

    Moving a Digital Phone from one TN to Another via keypad (181....)

    Hello, We have been able to type in a number sequence on the keypads of digital phones for years that would mov a digital phone from one TN to another. We'd pick up the handset, dial a code starting with 181#### (not sure if the last part of this code is a password) and then after receiving a...
  2. WhiteRob

    Replacing an agent in an ACD que with IP phone - Ratio of calls too high for one agent

    This probably has to do with patches that I'm behind on, but your comment has helped me craft better google searches, thank you.
  3. WhiteRob

    Replacing an agent in an ACD que with IP phone - Ratio of calls too high for one agent

    Well.. I was present there and we simulated 4 incoming calls, the first went to person A and the next 3 went to the person with an IP phone. Racking my brain trying to figure out if I'm missing something.
  4. WhiteRob

    Replacing an agent in an ACD que with IP phone - Ratio of calls too high for one agent

    This is my first time posting, please go easy on me. I have an ACD que with 6 TN's in it. They were all 2616's but I replaced one of them with an IP phone, an 1140. My understanding is the incoming calls should rotate through the available agents, however the IP phone is getting a higher...

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