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Could someone explain the advantages/disavantages of repeating the backup/restore system programming on a daily basis versus every 7 days; 15 days; or 30 days? How much programming changes on a daily basis that requires day to day backup/restore? Thank you in advance for any help!

How can I access Call Pilot 150 from a remote location using the ip address specified in the Installation manuel for the Call Pilot? Will I be able to access through the local LAN at the customer location? Thanks in advance!

Can Someone tell me how to become a Registered User at Nortel's site? What are the requirements? Will you be able to download NRU 11.0? Thanks in advance for your help!

Sphoneman, I may have a solution to your problem. Go to customer info screen highlight customer and click on RUNTOOL MENU. Click SELECT WOOKBOOK. For your info box should appear - click OK. The OPEN box should appear. Highlight NAICS6_1 and click OK. Security warning box should appear, click...

We have a Norstar MICS with 6.1 software and ACD Cinphony II. For several days Event 995 has been logged in the System Test Log. Yesterday, business was closed, however event message appeared 50 times from about 3:39pm until about today 6/1/04 at 1:50am and multiple times at 4:32 am. I have...

PhM, Under Feature settings I have SWCA Cntrl set to Auto Associate [/b]N and Invoke by Hold [/b]N. They press an available SWCA Key to place the call in park-mode and manually press the SWCA Key to pick up a call. The sets are rather old. I have not tried to initialize the set. Are you...

I have just installed a 6.0 system with swca keys 1-6 on ten m7310 sets, using these primarily to hold incoming calls at these sets until someone is able to handle the call. Several times in the past week three or four of these keys lock up and cannot be released. They show "busy on...