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  1. guddie

    workload balancing with external party

    Hi all, thanks for all these tips. A lot of new things for me, I will try it. We are using version 4.0, so RFWhites will not work.
  2. guddie

    workload balancing with external party

    Hi there, it's regarding call distribution between an existing internal team (queue to skillset...) and an external party (route call...). I'm searching for a way to manage volumes between these 2 teams, e.g. 25% to external team. Could not find anything in scripting guide. Does anyone have an...
  3. guddie

    Questions on App Performance Reports

    Regarding "Answered after the Threshold" there is only one threshold for this. Important is the value for the pegging threshold. The display thresholds are only for real time reporting What does the "Max. Abandoned Delay" indicate? That's the longest time a caller waited before he hung up.
  4. guddie

    Automation of user skillset priority?

    Do you use webclient? There you can create scheduled assignments to change user setup automatically.
  5. guddie

    Symposium Web Client

    Do you have a popup-blocker installed? If so, it has to be removed.

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