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Trying to list all Agent Idle Codes in Report Runner/Writer
The report will only show the code that the agent selected, and my company wants to see all codes whether or not the code was selected.- rhayes2906
- Post #3
- Forum: Aspect contact/call center solutions
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Trying to list all Agent Idle Codes in Report Runner/Writer
I am trying to list all codes whether or not an agent selected that code. For example code 1 has not hits but I want to see code 1 total 0.- rhayes2906
- Thread
- Replies: 7
- Forum: Aspect contact/call center solutions
