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Hi There, Need some assistance or suggestion on pulling CMS report. I am constantly receiving the following error whenever I try pulling a report on CMS: ------------------------------------------------------------ Unable to complete the requested operation. Please try again or contact...

I have a SIP phone registering to the SES server and have attached a DID number to it. I have created the OPS from the CM as well. When calling the DID number, it will connect. but when i called the extension number from inside the CM, the other end would not hear me and I cannot hear him as...

Hi, I need help. I do not know if the config is the issue. But I have a 1616 which I used phone type 4620. Apparently, if my agents are using their headset (with the headset button enabled), they can hear the customer but the customer can hear them. What we did as a work around is to connect...

Hi everyone, Please help. I have a site with 4612 phones and running on CM4. The problem is, when an agent logs onto a phone, the phone will go on "Discover". Checked with the network and they said that there were no issues on thier side. I can see from the trace this denial event: 13:22:29...

Thanks multibus2. So this means that if I intend to recycle the allocated resources (free space) from acd2 to acd3, I have to completly delete acd2 from CMS right? do you have a procedure on how can this be done?

Thanks inregard for the explanation! Here are another follow up questions though, 1. If i were to turn on ACD 2, how could I do this? Since ACD2 on this CMS is not being used anymore. 2. If I reallocate the disk space intended for ACD2 to ACD3, would this be posible? Thanks again my friend...

I am not a CMS Guy and just want to ask some advice if I am not maxing out the CMS storage. Please see below if I am still safe in terms of resources and storage for ACD 3 below: ====================================================== Total Free Space: 179963182 Dbspace Current...

Thanks AVAYATier3. My bad, i did not made it clear. on the system-parameter coverage-forwarding, please see below: display system-parameters coverage-forwarding Page 1 of 2 SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING CALL COVERAGE/FORWARDING...

that is the same as what I have on the system-parameter coverage-forwarding

the station that has this coverage path has a DID number on it. am clueless on this. also, the DID is a SIP trunk so I do not know if there are configuration to check that is restricting the SIP Trunk originated calls on covering to voicemail.

here is the coverage path COVERAGE PATH Coverage Path Number: 243 Hunt after Coverage? n Next Path Number: Linkage COVERAGE CRITERIA Station/Group Status...

this is unusual. has anyone of you encounter an issue where in a call is not covering to the coverage path, but when you activate the send-call/DND, it will go the coverage path?