Hello, I am a fairly new user to this. Currently I am using Excel to create a query to gather data from our database using the server ICCM_PREVIEW_DSN. My question is how would I be able to retrieve the data from the database for the number of handled calls that my agents are taking per 2-hour...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.