Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. reynald

    help on tracking agent productivity

    is there anything in the symposium that will track each activity code pressed by the agents as well as the start and end time for each activity code? we are looking at using this to monitor/track our centers utilization. thanks!
  2. reynald

    staff time and logged in time

    i'm kinda new to forums but what exactly is/are the differences between logged in time and staffed time in symposium? I'd appreciate any help for me to get a grip on their definitions. thanks in advance.

Part and Inventory Search

Back
Top