Search results for query: *

DuncEJT, Hi I know this is many months later BUT did you ever solve your problem? Is it important? There are some CTI solutions that may just help. Rgds, Tompinuk

Ali, Hi Your posts on this matter caught my interest. I see from your Feb post that the client is running "pure" App Br and not through CTI Server? Very unusual. Is that true? At this point, are you trying to get UIP/M3 to behave like a CallTrack or CallInformation App Br message? Regards

I'm glad that you have now come right and are able to proceed. I hope it all goes well. Regards, Tom

Thanks, thats quite an interesting quirk to know about.

Are you running Network InterQ between multiple ACD's by any chance?

OK, from the terms you are using it appears that we are talking about two different things here. In your opening post you mention WinSet. This is an agent softphone product that was created for the Aspect CallCenter ACD only. In the 2nd last post you mention Unified IP thus: ..\Aspect...

When you say "integrate to Saleforce" just what do you need to do to "integrate". Are you looking for screen-pop, softphone, CTI Call control...? Aspect Contact Server CTI will offer you C#, VB.NET, Java, C and there is also an OCX available. A third party product will enable functionality...

I too would be very surprised if Aspect supports and Contact Server funtionality in the UIP environment. What a pity...! From the little that I have been able to glean on UIP I do believe it will be possible to dictate routing within UIP but it all looked very untidy. I have no knowledge of...

gkarlos, Hi, There used to be and, most likely still is, an OCX for WinSet. However, it is not easy to lay your hands on and requires license codes for the supporting DLL. May depend on your version of WinSet as well. I would suggest that you abandon the WinSet OCX route for integration and...

Hi, you should find a report something like "Voice Port Busy" which will give you details of VP usage.

You need to install the Abcon OCX using the Aspect supplied setup pack to get the required registrations. i.e. You will need the deployment CD for Contact Server.

Your information is correct. This feature was only introduced from Rel 9 upwards.

Vampire, thanks for the response. From the little I know of the ICM environment, looking at the DNIS and subskilling would be great if the call had just arrived and was not yet queued (i.e. PreCall routing). The issue I have is that the calls are already queued in the CVP/IP-IVR. Does ICM...

Philevans, Hi I personally cannot assist but am pretty sure that this is possible. I will forward this message to some people that should be able to assist and then forward their response. Regards, Tom

newBee9, Hi. Just picked up on this thread. What Aspect ACD/switch do you have in place. The responses you are getting relate t an Aspect CallCenter ACD? However, from your postings it appears you may have Aspect UIP?

All, Hi For starters, I'm new to Cisco ICM and IPCC, so, I hope this is not a stupid question! Assume I have two call queuing on an IP-IVR against ICM skills groups Sales and Support. A Support call has queued for 2 minutes and Sales call for 1 minute, both are the same priority. I have an...

Hi, although we do not own any Aspect kit we market a skills routing solution that uses the Aspect contact server. As such we have a basic understaning of the model. I'll tell you what I know: Each regular teleset (IP or otherwise) will carry a license For UniphiConnect (IP or other) the...

Hi, you will need Aspect licenses to use this functionality. They are attached to the purchase of a piece of hardware called an Auto Detect card from Aspect. I have used this feature before, so it does work. However, the full implementation of prective dialling is by no means trivial and...

PaulBeebe, Hi You would normally instantiate the abcon32 by placing it on a Form. You then connect to the CTI Server using the OpenConnection method which takes an IP address and port number (9001 is the normal client port to the Aspect CTI/CMI server). Just what is it you are trying to do in...