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  1. flatkayaker

    4 to 5 digit dialing plan change

    I did a project like this years ago - changing from 4 to 5 digits across multiple sites. While you're focusing on the technology aspect, don't lose sight of the "soft" side. Your budget should include monies for new biz cards, letterhead, web page redesign (or anyplace individual...
  2. flatkayaker

    PM Docs, Statement of Work

    Since you also asked what is expected in a Statement of Work, not just a template, I suggest you purchase, borrow, rent, whatever, a copy of Kim Heldman's PMP prep book published by Sybex. Although it's geared to those studying for the PMP exam, it goes into great detail of what a project...
  3. flatkayaker

    NEC Voice Mail

    Just saw your thread - do you still need help? Dial into the main menu and press 9 + Admin mailbox number. If you don't know the Admin extension, try 399 or see if there is a phone in the switchroom. At the main menu, press 4 to change a mailbox and follow the prompts to reset the box as new...
  4. flatkayaker

    Requirements Definition

    Ha! So true. I have to walk a thin line between handing them a "shopping list" where EVERYTHING becomes a must-have, or not giving them enough information about what is available to where they can't think "outside the system" they already live in. Our existing system is...
  5. flatkayaker

    Requirements Definition

    I've been tasked with writing an RFP for a new telephone system(s). However, no one has clearly articulated WHY a new system is needed. Management has a vague notion we have little growth capacity, and that there are "features out there" we don't have that may be helpful. What I'd like...
  6. flatkayaker

    PBX Requirements Definition

    I've been tasked with writing an RFP for a new telephone system(s). However, no one has clearly articulated WHY a new system is needed. Management has a vague notion we have little growth capacity, and that there are "features out there" we don't have that may be helpful. What I'd like...
  7. flatkayaker

    Business Case: Key vs Centrex

    May I suggest you step back from the technology for a moment and focus on the business reasons for which you need telephone service? Do your offices interact with each other, or are they autonomous? Do you need to forward voicemail messages? Do you require the ability to transfer calls between...

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