These skillsets have completely different applications. Can you show mw a working example. I should write the "QUEUE TO NETWORK SKILLSET ABC WITH PRIORITY 6" command in the other scripts?
Thank you to maggier and DancingDave.
Bare with me as I am trying to understand this as a newbie.
I just want to make sure I have this correct:
I should write the "QUEUE TO NETWORK SKILLSET ABC WITH PRIORITY 6" command in other scripts?
So in ABC Script I should add:
QUEUE TO SKILLSET ABC...
Please help. Here's the senerio:
If agents are taking multiple skillset calls how is it possible to make one skillset take a higher priority?
Example:
Master Script --> Application ABC --> skillset abc
Master Script --> Application 123 --> skillset 123
Master Script --> Application xyz -->...
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