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Aspect vs. Invision: Does anyone have any advice? We are narrowing our search down to these two in our call center.

Thank you! This is esactly what I needed.

These skillsets have completely different applications. Can you show mw a working example. I should write the "QUEUE TO NETWORK SKILLSET ABC WITH PRIORITY 6" command in the other scripts?

Thanks Dave, A working example is exactly what I need!

Hi rfwhite, Actually, I do want to give the ABC callers a priority. Any advice? Thanks!

Thank you to maggier and DancingDave. Bare with me as I am trying to understand this as a newbie. I just want to make sure I have this correct: I should write the "QUEUE TO NETWORK SKILLSET ABC WITH PRIORITY 6" command in other scripts? So in ABC Script I should add: QUEUE TO SKILLSET ABC...

Please help. Here's the senerio: If agents are taking multiple skillset calls how is it possible to make one skillset take a higher priority? Example: Master Script --> Application ABC --> skillset abc Master Script --> Application 123 --> skillset 123 Master Script --> Application xyz -->...