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  1. rockin

    Meridain Hand set problem ???, Help.

    there is also a set class of service, aaa-automatic answer allowed, vcalls can be set to be hfree but Fotozamia is most likely right
  2. rockin

    Deleting ACD DN, get SCH5362 ICPM?

    has everyone logged out of that q maybe check removing dwc keys and awc keys the agent phone may have login to a diff q
  3. rockin

    Night Service Call Forwarding

    Try using the night idc tables in ld 49 to convert to a no that you would create as a either a phantom ext cfw to a vmailbox, or maybe an ann serv or menu sevice you could acd q the call or default as an unused no to att which would then rcv nite treatment,you could also use various tod schedules
  4. rockin

    Integrating a Meridian 81c pabx with Genesys

    Would anyone know of a way of Genesys being able to report on more than the 2 keys,as this is the ast limit for the tn. Another issue is if an agent needs to send a call 'back' to a certain menu of the ivr,Genesys apparently requires a different dnis number for reporting.As far as I know the...

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