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AVAYA OUTBOUND CALLS RECORDING IN BLOCKS
We are experiencing an issue where Avaya outbound calls are recorded in blocks for Blend teammates. If they were to make 15 outbound calls, then the call in NICE 6.7 will show as one full recorded block of time. Once Avaya releases the teammate back to inbound, then the call recording will...- DjEssence2
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- Forum: NICE Systems solutions
