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Editing Or Deleting Disposition Code From Completed (Closed) Calls?
Thanks, effort1584. Didn't see it in the Customer Details screen in the Agent Desktop but eventually found that the check mark to "unbar" the number from callouts is available when selecting EDIT, then PHONE NUMBER. Looks like it's good go to now. Cheers. Trevor Wilson,Call Centre Operations...- CDIvancouver
- Post #3
- Forum: Nortel: Symposium call center solutions
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Editing Or Deleting Disposition Code From Completed (Closed) Calls?
I've done the Google thing using various combinations of my question and keywords and I've not been able to find the solution so I thank you all in advance for whatever assistance you can provide. My company is using Symposium CCMM for outbound campaigns. A user incorrectly selected the DO NOT...- CDIvancouver
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
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Realtime Monitoring Possible For Outbound Skillsets?
We're using Symposium CCM (running on v6, I believe). We have the ability through realtime reporting to monitor advisors and what's happening with their call. I would like to know if it's possible to launch a realtime display that shows who is in specific skillsets. There are the Skillset...- CDIvancouver
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
