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Thank you - how can i delete a thread>

Thanks for the reply! We wanted to get away from the BCM as we are not happy with it. we have to rewire the warehouse because it was done 20 years ago by a "wanna be" IT guy, then we had a break-in and they cut a huge bundle of wires in January and they all had to be spliced together, and we...

What is the best way to identify the main phone lines in a group on in the BCM?

We are moving from our old Nortel phone system to an IP based phone system- at the same time as rewiring our entire warehouse. Currently, I have set our phone numbers to forward in the BCM to temporary numbers so we can use our new phone system. The cabling crew is wanting to remove all the...

Thanks again, I had success last night!! I started fresh with the second store location, and BAM!! it worked! I Programmed through the web browser. I think my issue was in the CCR tree. I was editing an existing node and you can only choose the node type when you create a new one. I was...

look, I'm sorry I upset you. I refer to this website for advise often but this is my first time signing up and asking questions. I have only worked in the BCM program few a few hours this year as our IT guy walked out on us, leaving me to make things work. I am trying to figure this out among...

I was getting there, I was in deep thought with this program. I apologize, i'm irritated with this. Thank you for your response and insight in helping me try to figure this out.

I'm having 2 issues: Currently when you call the store, it Plays my greeting twice, then pauses for a few seconds and a voice says "one moment please", the phone rings a few times, then the voice says "the operator is not available.." 1) why is the message playing twice? 2) how do I direct the...

Trying to get a greeting to play to incoming callers to listen to, once they hear the message and remain on the line, I want the phones to ring in the store as normal. (prompt telling customers that we are open and operating as normal, we have milk, eggs and stocked shelves). I'm having 2...

Thank you so much! Do you know how to find the auto attendant extension?

With the virus scare and us being a local grocery store, our phones are ringing off the hook. We would like to set up our phones to have a message play (to answer the questions: yes we are open, yes we have milk and eggs, etc), for those people who are just needing this simple information...