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I've only briefly tested how it behaved using Standby (1-48). No one is set on Standby (1-48) on any of the queues at this time. With regard to priority setting on the agent side, I/we may very well not understand how to properly use the Priority and Standby settings to its full potential...

I think I finally have the correct forum to ask this question after utter silence so far from Aura and Meridian forums. I'd like some feedback if possible about my situation. Our call center books reservations for public park facilities. Our busy season is starting, meaning we are fielding up...

I posted this in the Avaya Aura Forum but I'd like to see if I can get any input from here since we are using M3905s for our phones in the call center. Would it be safe to say that we are using a Meridian 1 Option 11C setup? Are there settings within the Meridian PBX that I should be picking...

One thing I realized I forgot to add, we're using Nortel Meridian (MM3905) phones. Thanks.

First post. :) Let me know if I have the right forum. I'd like some feedback if possible about my situation. Our call center books reservations for public park facilities. Our busy season is starting, meaning we are fielding up to 2000 calls in one day. Background: I work in a call center...