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  1. S

    Real-time speech to text via Avaya Agent?

    Thank you for the reply....I really appreciate the help. In this case, we're just using headsets plugged into a PC so softphones, I guess. Would it be possible to forward the calls to his mobile number or something like that? I'm not sure if he's comfortable or capable of using a BT headset...
  2. S

    Real-time speech to text via Avaya Agent?

    Hello all. I have a co-worker who is severely hearing impaired that has joined the team. He has cochlear implants but has a very hard time hearing incoming calls and communicating with the callers. Is anyone aware of any Speech-to-Text software that is compatible with Avaya Agent? I think...

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