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Panasonic NS700 / CA installation troubleshooting

M

mcrone

IS-IT--Management
Apr 15, 2025
4
I've inherited a Panasonic NS700 PBX / CA installation at a new job and am troubleshooting a problem with a related server within the architecture. Challenge I have is that there is no documentation of the architecture/design and I'm not familiar with the product/solution. Hoping to get some pointers!

The phone system (PBX / CA Server) sit on the 192.168.2.0/255 network, and the desktops are on 192.168.0.0/255. There is a router/cpe device on 192.168.0.176 network providing NAT / port forwarding for the clients to the 192.168.2.0 network.

The PBX is 192.168.2.1 and the CA Server is 192.168.2.250. I can see the CA Clients were logging into 192.168.0.176 on port 33334, I was expecting I would find a port forward on the router forwarding to 2.250 but nothing there, though apparently the clients had been working prior to today!

The issue that has started today is that the CA Server has had its HDD die and is unrecoverable.

My questions relates to what role the CA server would typically have in this sort of environment?
Does it act as a registration server?
Does it connect to the PBX to get the Extensions/PINs?
Where does one procure the CA server software from typically? I found a zip file - CAServer_4_2_1_2(World).zip - does this sound like the server software I need to install if running up a new machine?
Is there a license that sits on the CA server that I will need to find a file for, or is the licensing centrally stored on the PBX?

Any assistance is much appreciated!
 
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As far as I remember port 33334 is used by PBX's built-in CA server, not by separate server/workstation.
 
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The software i suppose is installed on a seperate machine . I remember a lic is required thuogh you can download it online. I had a copy. Need to check. Lots of documentation i had collected since i was doing pan. But with Pan gone, i let off most tools and docs
 
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I thought about installing CA on my home NS700, but ultimately decided against it. I did acquire several version of CA software. I've attached the latest I have. There is documentation within the zip file.

Panasonic did away with all license requirements when they exited the phone business. The Ver 9 firmware opens all license requirements. See this thread for links to ver 9 firmware and related updates.

You can still download system documentation directly from Panasonic. See this thread for links and the password to open the manual pdf files.
 

Attachments

  • CAClient_6_0_0_11_SetupWorld_64.zip
    94.6 MB · Views: 4
  • CA-Quick-Reference-Guide.pdf
    2.3 MB · Views: 4
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Thanks for all the responses. Have looked through the linked doco however not much there referring a CA Server. Does such a product/program exist? I can see plenty of references to CA Client software but thought this would only go on the client devices / computers.

I was able to find the port forward (done via DMZ setting) that definitely forwarded all port 33334 traffic to 192.168.2.250 (the dead windows PC I have labelled as CASERVER), as opposed to the KX-NS700 (192.168.2.1), so the machine was definitely performing some sort of task for the soft clients! I've also put a CA client directly on the phone network and had it try to connect to 192.168.2.1 directly and it receives password errors, can't find any logs that refer to auth attempts though to troubleshoot this further.

I'll also add, our PBX is up and running and all the desk phones / inbound/outbound lines are all operating fine.

Off to search the 'net for the CA Server software..
 
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Have come across this which is made things much clearer - https://www.manualslib.com/manual/1351412/Panasonic-Kx-Ns1000.html?page=5#manual

CA Server is an application that is installed on a computer on your network. When CA Client users log in to
CA Server (instead of directly to the PBX)

So sounds like a case of finding a 32 bit Windows PC, and the software installer...
 
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Happy to report that I have a CA Server up and running on some temporary hardware. Looks like it is has imported the extension list from the PBX so minimal setup.

Do the passwords used for logging in to the CA client come from the PBX or does the CA Server maintain a different password? I was only able to login successfully on the client after resetting the password on the CA Server for a user, but that could be either the user not remembering their password correctly or the CA Server having its own password, bit confused on this one.
 
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