Had a trouble ticket for an older IP Office (r9.1) and was advised that due to the SD Card being corrupted and licenses sitting in ADI, we’d have to request temp licenses and upgrade the customer’s hardware and software. I said they were already a v2 and was told that the controller had to be at least a PCS21 in order to be compatible. I cant find any documentation from Avaya that specifies PCS requirements anywhere and the compatibility matrix doesn’t notate it either. Anyone know where I can find it?
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PCS requirements for r12 1
- Thread starter JayCo74
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Hi the PCS21 does not refer to the Main equipment it refers to the SD card, the older cards were on 4Gb and the new ones 8Gb, i have successfully used the older cards with R11 and R12 based on the site having voicemail Pro and not the imbedded voicemail that required data space on the SD card, as long as your ME is a V2 box their will not be a issue, however sometimes Avaya will do a deal that includes a new ME that is same as a upgrade cost of the old one, you also need to look at a brand new ME and SD card allows you to not have to spend the time upgrading the R9 to the R12
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