Avaya Workplace

Tanzeem97 said:

In order to get an IX workplace client to be able to login as an agent several steps are required.
First you must configure you station using the J179CC station type.

The Feature button page is where the CC buttons are added to.
Once your station is created you will need a separate IX Workplace 46xxsetting file configured and uploaded to the AADS servers to enable the CC features on the Workplace Client.
Here is a copy of the 46xxSetting file.

## SIP Parameters
SET SIPENABLED 1
SET SIP_CONTROLLER_LIST "<sm100 IP>:5061;transport=tls"
SET SIPDOMAIN xxxx.com
SET SIMULTANEOUS_REGISTRATIONS 3
SET ENFORCE_SIPS_URI 1

#Manual Phone Extension
SET SIPUSERNAME ""
SET SIPPASSWORD ""

## PPM Parameters
SET ENABLE_PPM 1
SET ENABLE_PPM_CALL_JOURNALING 0
SET ENABLE_PPM_CONTACTS 1

## Disabling unnecessary Workplace services
SET UNIFIEDPORTALENABLED 0
SET HTTPUAENABLED 0
SET ESMENABLED 0
SET ACSENABLED 0
SET ENHDIALSTAT 0
SET ENABLE_VIDEO 0
SET ENABLE_AVAYA_CLOUD_ACCOUNTS 0
SET ENABLE_EQUINOX_MEETING_ACCOUNT_DISCOVERY 0
SET ENABLE_EWS_ACCOUNT_DISCOVERY 0
SET ENABLE_GOTO_MEETING_PORTAL 0
SET ENABLE_SPACES_MESSAGING 0

## Present Large Dial pad view for UC Media client
SET HOMESCREENLAYOUT 2

## Agent parameters (CC Elite Features)
SET AGENT_ENABLED 1
SET AGENT_WORK_CODE ""
SET LOGOUT_REASON_CODES ""
SET ENABLE_BUTTON_MODULE 1
SET AGENT_LOGIN_ID ""
SET AGENT_PASSWORD ""
SET AUX_REASON_CODES "1:Bathroom,2:Breakfast,3:Lunch,4inner,5:RONA,6:Training,7:Meeting,8:ROOF,9:ROIF"
SET LICENSE_SERVER_URL https://<weblm IP>:52233/WebLM/LicenseServer


Once you have your settings file configured and ready, upload it to the AADS Server(s) and call it 46xxsettingsworkplace.txt
Select the new file you created.
Press Done then upload

Next, on the SMGR, the License Manager is also important, if you don't have Workplace Licenses the client won't be able to login.

Once you've uploaded your custom IX Workplace setting file to your AADS (Both if you have a pair), you will then manually configure you IX Workplace and point it to this new settings file you created.

Now on Workplace client
Select Configure my account.
Select the Gear.
Choose Use Web Address
Enter the URL of your Utility server followed by the settings file name you created earlier.
Now enter your station extension number and password
Open the profile setting
Toggle the Agent Login Button
Enter your Agent Login ID and Password followed by the update button., Press DONE.
Return to the Profile button
Toggle the agent login button
You should now be logged-in
The agent toolbar now appears on your IX Workplace
Note that the not ready codes are based on the 2nd to last line of the settings file uploaded earlier
You can also access the call centre features using the botton module.
The buttons on the module can be used to login, change to Auto-in, Aux Work etc instead of using the CC Toolbar.

Click to expand...