No Audio on Calls going pointed straight to user in incoming call route

JMC1 · Dec 17, 2024

Hello,

Avaya Ip Office R12.0

issue is when an incoming call route is pointed towards a user, or a group, or coming in thru an auto attendant, we get no audio if that user or group ends up forwarding out the call.

If i have it hit an AA, and timeout after 1 second to that user, i get audio on the forwarded call. If i ]have the call hit the AA and set that user as option 1, i get audio.

it doesnt matter if i am using analog lines, or a sip trunk, i get no audio.

Any help would be appreciated

JoConnex · Dec 17, 2024

Did you try to diseable direct media path?

JMC1 · 2024-12-23T20:57:31+0000

JoConnex said:
Did you try to diseable direct media path?

I didn't as the phones on site aren't IP phones. Based on the scenario i have described, the calls never hit an actual live phone on the system.

gkittelson · 2024-12-24T10:42:27+0000

You didn't mention if the AA or VM is on a standalone IP Office with embedded VM, an IP Office Server, or a standalone IP Office with a VM server. If this is anything but the first configuration - yes - your call is leaving the phone system and going to the VM device. Yes, paths would matter, and yes, it sounds like an issue with the networking. The more detail you can provide is appreciated. From your post I would assume the first configuration is what you have, but we don't know for sure.

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No Audio on Calls going pointed straight to user in incoming call route

JMC1

Technical User

JoConnex

Systems Engineer

JMC1

Technical User

gkittelson

MIS

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