Recent content by z.e

Hi Dears I have three questions about MiCC call back: 1. when the costumer want to request a callback. the system request the caller to enter his/her phone number. is it possible for the system that works based on caller ID? it means that the callers have not to enter their phone number (the...

Hi Dears I have three questions about MiCC call back: 1. when the costumer want to request a callback. the system request the caller to enter his/her phone number. is it possible for the system that works based on caller ID? it means that the callers have not to enter their phone number (the...

Hi Dears I have three questions about MiCC call back: 1. when the costumer want to request a callback. the system request the caller to enter his/her phone number. is it possible for the system that works based on caller ID? it means that the callers have not to enter their phone number (the...

In my site, the CTI developer Toolkit in MiCC license is True but Device Monitor can not connect to MiCC (the statement "is disconnected" is appeared in the below of Device Monitor). To solve the problem I have reinstalled CTI Developer but the Device Monitor can not connect to the MiCC...

when I configure outbound, the MiCC add two zero ad leading digits. It should mention that there is not any digit in Outbound dialing prefix. when I tick the external call in Make Call (in the outbound workflow)then the digits (two zeros) will be added. I do not want eliminate the zeros in the...

is it possible for you (or any other Mitel programmers) to connect to my MiCC server remotely and check my configuration?

There is not any log. I think the query does not work! what should I do?

Hello Dears! I have configured MiCC Callback and Outbound.Callback works correctly. unfortunately, the outbound workflow does not work. I mean when I run outbound workflow, the MiCC does not call to the configured numbers (in Outbound Excel). I run the ccs trace continuous command, but there is...

Hi Dears I have configured post call survey (attached image). refer to my configuration, I only can report based on menu branches. I mean based on good (1) and bad (2). I need to know the performance of each agent based on post call survey. I need a report contains the caller ID, agent, result...

Hi Dears! There is a problem in my MiCC. MiCC adds three "0" to dialing digit. for example, the customer number is 091xxxxxxxx. and the prefix for outgoing calls is "0" so I insert the "0" in your site, media site, location, prefix. I have run CCS TRACE in the Mitel controller and I found that...

Thanks Dears! the problem was solved by changing the COS of Ip Networking. :) there is another problem in my MiCC. MiCC adds three "0" to dialing digit. for example, the customer number is 091xxxxxxxx. and the prefix for outgoing calls is "0" so I insert the "0" in your site, media site...

Thanks Dears! the problem was solved by changing the COS of Ip Networking. :) there is another problem in my MiCC. MiCC adds three "0" to dialing digit. for example, the customer number is 091xxxxxxxx. and the prefix for outgoing calls is "0" so I insert the "0" in your site, media site...

In this site, there are two Mitel controllers. one of them is connected to MiCC and other one through E1 link is connected to PSTN. as you know, Mitel controllers are connected to each other via IP Networking.

thanks for your message! I have check the COS, COR, and ARS perfix. they were configured correctly! in my scenario: the cell phone call to office and request call back (because agents are busy). when the agent is Idle, her phone start to ringing. then the agent answer the call and press key 2...

Hi Dears!! please answer my question!! the callback was configured on MiCC. unfortunately the callback port cannot conference the agent and external caller. It means that the LCD of agent's phone shows "Held by 6205". it should mentioned that "6205" is callback port number. :(((