Recent content by xlm7a

Thanks for the quick response! I'll try your suggestions & hopefully this problemwill be solved.

The company I work for uses a Mitel SX2000 Light PBX (Lightware 34.2.3.8) We just switched from a Superconsole 7000 (PC based) console to a Superconsole 1000 console. (the PC was becoming unreliable) & since the "talk to" card installed in the PC uses an ISA slot, it was time to retire this...

Another possibility would be class of service. Are the phones that are not working in the same class of service? If not, you can either put them in the same class of service as the other phones. Or if not in the same class of service you could check to see if the paging option is enabled...

reelbigfish, Like everything, there WILL be a learning curve. If you wish to learn about the asterisk command line, do a google search for the book "Asterisk the Future of Telephony" (there are free PDF versions available on the web) This is the book that got me started with asterisk. A very...

Dry Aquaman, Thanks for your reply. I ended up trying all manner of options in an attempt to put the agent in question back into the system & tried the "locate agent" maintenance command. all to no avail. Ultimately I tried a reboot of the system & after that, I was able to assign the agent...

Thanks in advance for any information you may have. Here's my situation: System: Mitel SX2000 Light Description: PLID on a DNI card failed. (The extension in question is part of an ACD call group) Plan: Move the affected extension to a new (working PLID) & replace the card with the bad...