Recent content by Virden1

Is it possible to configure an IP Office to extension dial a Toshiba phone system at another location. They currently have a VPN Tunnel built, but wasn't sure on how to go about this. If it is possible, any help on getting this accomplished would be great! Thanks!

no, that doesn't work either. You can't dial any short codes on the cordless I have noticed? I am not a fan of this handset at all so far... I also noticed that the conference button gives me the same busy tone if you try to make a conference call over the cordless phones as well? I followed...

I have the D160 cordless phones and the call park feature won't work. I've tried programming the buttons through manager and also on the handset itself. Both methods show the button available on the handsets, but when you try to use the feature I get a busy tone with "service unavailable" on...

I have found out that the Avaya D160 cordless phones cannot have line appearances? Since this is an issue for a customer of mine, they want to select a line instead of using the short code 9N. The system has 2 lines, I am trying to figure out a way to use the buttons on the bottom of the phone...

I have a customer that is running a voicemail pro system in intuty mode. The problem is that there are a select few extensions that will not allow the user to access their voicemail using the *17 short code. I have tried resetting the password under the voicemail tab, I have tried deleting the...

Yes they do still ring the same group on the night ring. I got the issue resolved, thanks for the help!

So if the user isn't selected in the "members when out of hours" do all buttons and short codes stop working?

I have users assigned to a User Rights group with their buttons set through that profile. When the business closes the short code I had built will not work (Code: #292 Feature: Call Pickup Group Number: 292). The users are only selected inside "Members Of This User Right" tab. Do I need...

Is it possible to log calls answered within a hunt group? I have the option checked for users to see missed hunt group calls, but how can I see answered calls within the hunt group?

Gotcha, I forgot all about that! Thanks!

Is it possible to answer a parked call on a B179 SIP conference phone since the buttons don't appear on display like the other phones?

Does anyone know how to network 2 IP Office systems together that are located at different remote sites, or any information on where I could find a step by step guide? Thanks! :)

This is the thing, AT&T usually takes care of this system. They have called AT&T to report a ticket and nobody has shown up to fix the issue. The customer has had this issue before in the past and AT&T has done a switch reset on the system to fix it. The lines have not worked since the...

Does anyone know how to reboot a Nortel option 11 switch? The lines are down in the system and needs rebooted. I've never messed with one of these systems before. Thanks

This SIP device is in the same switch, all the credentials for the user/password are correct, force account code is unchecked, IP address is assigned under the extensions tab, a 3rd party SIP license is checked and valid, and the IP route is set up with the same subnet/gateway. Under the...