Recent content by Vince Wen

Chriss, many thanks for going above and beyond on this.

I have not been able to get back in my client's system to investigate further. They've basically moved on. However, for unrelated reasons, I happen to have the full datafolder of a few of my clients. To be clear, these are not the disappearing .dbf cases I mentioned above. But a quick...

Chriss, thank you for your comprehensive suggestion. We do NOT backup data. Which is a mistake in my view as well. (if our program is on a network server, the network server will typically have daily restore points; if our program is on local C:, then no backup) When you say backup, do you...

Hi Chriss, to be clear - what I said was "in one case" it is a single user (so I ruled out self sabotage). As mentioned in my original post - there has been 3-4 deleted .dbf cases (in perhaps a little over 1000 installations). In the other cases, it is a multiple user setting. In that...

@Chriss Miller A bit of a naive question/solution - is it reasonable to automatically scan for .bak files without equivalent (same name) .dbf files, then automatically rename the .bak to .dbf? I understand this doesn't solve the root cause of the issue, but I'm just wondering if there are...

Hi Chriss, Thanks. I didn't know this and this is important to know. - In one of the cases, this *might explain it. The user distinctly said he marked some records for deletion, and then he went to a different section of our program to permanently remove it, which I think triggers PACK in our...

That's correct (at least so far). So far, this is only occurring when the data is on a network server. I believe in all cases they use exclusive server (24/7) and not a workstation with shared folder. I cannot say for certain, since I cannot keep up with all our users' infrastructure setup...

Hi EnTerraner, (I think I replied to this already. I don't find this forum software easy to follow... so I will reply again) - We do use UNC-Paths in some cases. But not in the cases I am referring to. In all those cases (with missing .dbf) they are using a mapped letter drive. - The missing...

Thank you. I haven't used FSW before, but I will look into it.

Thank you. I did not realize this. I admit I did not think of looking for a file with a strange name. Does the 'strange name' have any pattern? Ie. do they have a consistent file extension I can try to look for?

They do NOT have memo-fields. They have indexes. In one of the cases, I am certain the .cdx file is still there, only the .dbf file went missing. (This one happened yesterday, so fresh in my mind) I'm struggling to remember the other cases. I am tempted to say the .cdx remained and only the...

Chriss, EinTerraner, A_Radiolog, I am temporarily ruling out malicious actor or even user error. I absolutely acknowledge that our users will know the data folder path and *can delete them. I simply don't think this is the case here. Our users are typically small business owner with a few...

Sorry, to be clear, I meant that our program is not involved in the mounting process. By the time we install our software, the user (or their IT) has already mounted the folder, and typically mapped to a letter drive.

Hi Chriss, I will try to check with the users' tech support to see if any of our files were quarantined on their server. Unfortunately, I cannot check their server side as I don't have access/privilege to their servers.

No, we do not. Hi Thomas, We run our installer through virus scanner (Virustotal?) prior to distribution. We pass. Sounds like you and Chriss both have similar hypothesis. I will try to check with the users' tech support to see if any of our files were quarantined on their server...