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Recent content by TheMaskedMagician

  1. TheMaskedMagician

    Allowing Agents to reset Ignite password

    We all hope so! (re CloudLink)
  2. TheMaskedMagician

    Allowing Agents to reset Ignite password

    Sorry, there’s no such option.For this very reason, we have opted to use CloudLink for some of our customers who needed this feature.
  3. TheMaskedMagician

    Which log file?

    Audit log under Maintenance and Diagnostics
  4. TheMaskedMagician

    Call to offline extension triggers 'No Answer' forwarding instead of Intercept Handling

    Ah, I may have initially misunderstood your issue. I see what you mean now, and I agree—it does seem like unusual behaviour. In the past, I’ve observed that Softphones sometimes fail to send back a busy signal. As a result, the system continues to treat them as available—even when they’re not...
  5. TheMaskedMagician

    Call to offline extension triggers 'No Answer' forwarding instead of Intercept Handling

    From the Help File: When an intercept condition is encountered, the system applies the intercept treatment configured for the call originator, not the call destination. If I understand this correctly, the SIP trunk controls the intercept treatment as the originator of the call and hence will...
  6. TheMaskedMagician

    SIP Trunk Routing Issue on Live System

    Is the Digit Mod set correctly?
  7. TheMaskedMagician

    Mitel 3300 CXII Automated attendant questions...

    I am updating this while on the road, so the form names may not be accurate, but close enough. Caller ID will be from Class of Service. Make sure you have the option “Display caller ID on transferred calls” enabled on the CoS of the trunk and phones, and VM ports. You will have to upgrade to...
  8. TheMaskedMagician

    SDS Distribution Error when creating embedded voicemail box (vMiVB 10.3)

    Check what you are sharing with other elements in the SDS sharing form. Not everything should be shared across the cluster, so make sure you only enable the things that should be shared. For example, the MiCollab would have nothing to do with Embedded VM, and because it does not understand this...
  9. TheMaskedMagician

    Creating an auto-attendant on MiVB 10.3 (no NuPoint)

    Correct, trusted service level does not consume a device license.
  10. TheMaskedMagician

    Creating an auto-attendant on MiVB 10.3 (no NuPoint)

    Use a trusted extension and call reroute it always to voicemail. Two things to remember 1) to tick the activate call flow option in the call flow. 2) enable transfer to any number in the voicemail option settings
  11. TheMaskedMagician

    Configure a conference bridge mitel business

    Presuming you are using MiVB, the option is Meet Me conferencing, which is has very limited functionality and unlicensed. If you have a MiColllab server with the MiVB, then your best option is to use the AWV module that comes with it. This is a licensed moduled, and has more conferencing functions.
  12. TheMaskedMagician

    Mitel 3300 Voicemail - The entered value is out of Range

    I am wondering the same
  13. TheMaskedMagician

    Mitel MBG - understanding RTP settings

    If you have a single IP (LAN), then your MBG config will be that of a DMZ deployment. You will need to be very specific with your NATing rules, Mitel has documented this clearly in the Engineering guidelines. Yes it is possible for the 4 scenarios you have outlined.
  14. TheMaskedMagician

    Mitel 3300 Voicemail - The entered value is out of Range

    In Voicemail Option, you will find how many digit should a voicemail be. The default value is 3, so I think it’s throwing this error because your extension range is 4 but the vm is still set to 3. Make sure you set the value to match the extension range which in your case 4. Warning - if you...
  15. TheMaskedMagician

    Mivoice Office 250 - calls on hold recalling to vm

    Have you tried deleting the user and re-create?
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